🔄 Refund Policy
Sweets Delivery Happiness Guarantee — Your satisfaction is our priority.
Customer satisfaction is our top priority. We offer our Sweets Delivery Happiness Guarantee.
Return Policy
- Perishable Products — Due to the perishable nature of our sweets and food items, we do not accept returns. Once shipped, orders cannot be returned or exchanged.
- Non-Perishable Products — For non-perishable items (if offered), returns are accepted within 7 days of delivery if unused, unopened, and in original packaging. Customer bears return shipping costs.
- Damaged or Wrong Product — Contact us within 24 hours of delivery with your order number, detailed complaint description, and photos. We'll assess and offer a replacement or refund.
Resolution Options
Once we review and approve your complaint, we'll immediately take action based on your preference:
- Refund — Full or partial (3–5 business days processing)
- Replacement — Free replacement, excluding shipping
- Discount Vouchers — For future purchases
As we deal with perishable products, we may not accept claims arising from customer errors or force majeure conditions.
Also read: Shipping Policy